Troubleshooting

You need it solved ?

Bringing our perspective and Know-How to help resolving your problem !

Troubleshooting is a form of problem solving.

We will help you search systematically for the source of your problem so that it can be solved as fast as possible. Usually, proceeding by elimination we are able to isolate the possible causes of the problems on the phone. It is then up to you to decide whether we should come to your site to implement our proposale or if you want to try it on you own.

 

Just give us a call !

We would assist you on our complete product range and even more: 

 

Instrument utilisation

 

Software questions

 

 Chromatographic issues

We will fix it for you !

Since an analytical instrument is usually in a set-up of several machine, we have aquired quite some knowledge about various instrument and are able to concile this knowledge in our troubleshooting.

Support options

•Telephone support:

First contact and evaluation

 

•Support at customer site:

Troubleshooting on your instrument.

 

•Support via Internet:

Give us access to your computer and we will solve your problem at your site on your system using remote access software.

 

Click here to activate our secured remote access software


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Contact

Send us an  E-Mail

Schlieren:

Tel +41 44 732 31 31

Fax +41 44 730 61 41

Echallens:

Tel +41 21 625 58 10

Fax +41 21 625 58 12

 
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